Customer & User Experience
Mapping and optimizing every interaction point between your brand and the people who matter most.
Experience design & brand activation studio
We don't design simple strategies. We design what people live, remember, and talk about.
Technology is just a tool—the real power lies in crafting unforgettable experiences that resonate long after the first encounter.
Who We Are
Underdog is a consulting and communication agency, but more than that—it's a lab for unconventional thinking. We challenge norms, dismantle conventions, and forge entirely new paths forward.
We weren't created for brands that want to follow the market, sound like everyone else, or play it safe. We exist for those bold enough to build real, tangible experiences around their brand identity.
Our Worldview
We challenge what's considered "normal" in the industry and refuse to accept the status quo as the only path forward.
We tear apart what's already been done to find fresh perspectives that others overlook or ignore completely.
We create new routes to success that break from predictable patterns and forge memorable brand experiences.
It's not a catchy tagline. It's our fundamental worldview.
Because today, the winner isn't the loudest brand in the room—it's the one people actually remember and talk about long after the moment passes.
Experience First
Apps, platforms, AI, websites, campaigns—these are powerful instruments at our disposal.
But they're still just tools. What matters is the feeling, the memory, the human connection.
A brand is not what it says. It's what it makes people feel.
Everyone talks about technology. We start with people.
That fundamental shift in perspective changes everything about how we approach brand building and customer engagement.
What We Really Do
We design complete experience ecosystems where every element works in harmony to create something greater than the sum of its parts.
Mapping and optimizing every interaction point between your brand and the people who matter most.
Seamlessly blending online and offline touchpoints into cohesive, memorable brand moments.
Developing campaigns and content that break through noise and genuinely connect with audiences.
Crafting narratives that resonate emotionally and visually representing your brand's unique essence.
Every project starts with one single question:
What do we want people to feel?
Selected Work
Stands, launches and brand activations for Legrand, Haier and Candy. Different briefs, same goal: experiences people stop for, remember and talk about.
Stand at Data Centre World Asia — Marina Bay Sands, Singapore, September 2026
Visual identity, customer journey and LED content for Legrand's stand in Singapore: a LED floor and wall in sync, and a touch app to explore smart hubs.
Read the case study : Walking through the data center of the futureStand at Light + Building — Messe Frankfurt, March 2026
A giant LED cube hung like a chandelier and an interactive model house: new ways for Legrand to talk to its audience.
Read the case study : A new language for the energy transitionBrand activations at IFA 2025 — Berlin, September 2025
A perfume bar, a zoetrope and a life-size LEGO washing machine for Candy at IFA 2025. We gave away 3,400 gadgets against the 800 planned.
Read the case study : Appliances people stop, smell and play withActivations for Haier at IFA 2024 — Berlin, September 2024
Hero product activations, a small appliances bar with a live chef, and a VIP tour with Apple Vision Pro at IFA 2024.
Read the case study : Unexpected realityHow We Work
We immerse ourselves in understanding people, brand essence, market dynamics, and tension points that others miss.
We look where no one else is looking, finding opportunities in overlooked spaces and unexpected connections.
Every touchpoint receives intentional design, ensuring each moment has a clear, strategic role in the journey.
We bring concepts to life across digital and physical environments, turning strategy into tangible reality.
Experience is never static. We iterate, refine, and adapt based on real-world feedback and changing contexts.
Why Underdog
An underdog is the one who doesn't start as the favorite. But it's also the one who surprises everyone by rewriting the rules and changing expectations.
We work with brands that don't want to look "already seen," that accept the risk of being genuinely different, and that want to truly stand out rather than blend in.
If you want to play like everyone else, we're not the right agency for you.
If you want to change the game, we are exactly who you need.
In Numbers
Every strategy begins and ends with real people and genuine emotional connections.
We reject templates and formulas in favor of custom-crafted experiences.
When you think unconventionally, the potential for innovation becomes limitless.
The brands that succeed tomorrow won't be the ones copying what worked yesterday. They'll be the ones brave enough to venture into uncharted territory and create experiences no one has seen before.
That's where we come in.That's what we do best.That's why we're called Underdog.
Tell us your challenge. If it sparks something unconventional, we'll transform it into an experience that people won't just see—they'll feel it, remember it, and talk about it.
The question isn't whether you need better marketing. The question is whether you're ready to create something genuinely different that changes how people perceive and interact with your brand.
Tell us who you are, your company and the challenge you have in mind. We'll get back to you.
info@underdogstudio.itOr find us on LinkedIn